Terms & Conditions

• The Institution must designate one or more authorized administrators responsible for managing user accounts, roles, and access within ShikshaCloud.
• The Institution is responsible for the accuracy of data entered into the platform and for ensuring that only authorized personnel, students, or guardians are granted access under appropriate roles.
• Login credentials must not be shared. The Institution is responsible for all activity conducted under its accounts.

• ShikshaCloud is offered on a per-student, tiered pricing basis, with commercial terms confirmed individually per Institution in a signed order form or quotation.
• No general free trial is offered.
• Institutions onboarding under the Founding Partner Scheme (first five Institutions) receive a free 3-month trial. No discount is included in the Founding Partner Scheme.
• Any discount is available only for eligible Volume School Network arrangements and must be confirmed in a signed order form or quotation.
• Fees are billed monthly, on a per-student basis, in advance, via bank transfer or an approved online payment gateway.

• All student, staff, and institutional data entered into ShikshaCloud remains the property of the Institution. ShikshaCloud does not claim ownership over Institution data.
• ShikshaCloud acts as a data processor on behalf of the Institution (the data controller/fiduciary) for the purposes of the DPDP Act, 2023, in respect of personal data of students, staff, and guardians.
• We will not sell Institution data to third parties. Data may be used in aggregated, anonymized form for product improvement and analytics.
• On termination, the Institution may request export of its data within 30 days before deletion from our systems, in line with standard data retention practice.

• Ved is provided as a tool to assist staff with routine data entry and retrieval. While designed for accuracy, Ved-generated entries should be periodically reviewed by the Institution's designated staff.
• ShikshaCloud is not liable for decisions made solely on the basis of unreviewed AI-generated output.

ShikshaCloud, its logo, the Ved assistant, Document Studio, and all underlying software remain the intellectual property of [legal entity name]. Nothing in these Terms transfers ownership of our IP to the Institution.

We target 99.5% uptime, measured monthly, excluding scheduled maintenance. Planned maintenance will be communicated at least 24 hours in advance where possible. This is a target, not a guaranteed SLA with financial credits — a formal SLA with service credits can be negotiated separately for enterprise/multi-year contracts.

• Either party may terminate this agreement only with 60 days' prior written notice.
• ShikshaCloud may suspend or terminate access immediately in cases of non-payment, breach of these Terms, or unlawful use.
• On termination, Section 5 (Data ownership and use) governs data return and deletion.

To the maximum extent permitted by law, ShikshaCloud's total liability arising from use of the platform shall not exceed the fees paid by the Institution in the 12 months preceding the claim. ShikshaCloud is not liable for indirect, incidental, or consequential damages.

The Institution agrees to indemnify ShikshaCloud against claims arising from the Institution's misuse of the platform, inaccurate data entry, or violation of applicable law (including data protection obligations owed to students and guardians).

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Patna, Bihar.

In accordance with the Information Technology Rules, 2021, the Grievance Officer for ShikshaCloud is:

We may update these Terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

For questions about these Terms, contact us at [support/contact email].